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FAQs

Your renting questions answered

Get clear insights into our rental procedures and application steps.

How do I book a property tour?
You can book a property tour directly on our website or by calling the contact number listed on our Contact page.

Request a tour through our online form or call us. We’ll arrange a convenient time and share all details before your visit.

What utilities are included in the rent?
Utilities are not included in the rent. Tenants are responsible for covering their own utility services.

Complete our online application, provide income proof, and consent to background and credit checks. Some properties may need extra documents.

How fast is the approval process?

Our standard application approval process takes approximately three business days.

Most applications are reviewed in 2-3 business days. We’ll update you once a decision is made or if more info is needed.

Can I have pets in the rentals?

Pets are only allowed at our Treetop and Broome Street properties. One pet is permitted per unit, weighing no more than 10 pounds. A $30 monthly pet free applies.

Pet policies differ by property. Check the listing or contact us to confirm if pets are allowed and for any related fees or rules.